Return / Refund Policy

This policy applies only to prepaid CodeMasti Learning Kit purchases. Course, CST, and curriculum fees follow the site Refund and Cancellation Policy. A kit refund never cancels or refunds class fees, and a class refund never refunds a kit.

1. Cancellation before dispatch

• Cancellation after payment is not automatic. Write to us with your order ID as soon as possible.
• If the device has not been procured or packed, CodeMasti may approve a full refund of the kit amount paid.
• If procurement, QC, or packing has already started, we may deduct non-recoverable costs (device hold, courier booking, packaging) or decline cancellation.
• Pre-order devices that have already been purchased for your order are harder to cancel. We will tell you the options in writing.

2. After dispatch / after delivery

• Change of mind after the kit is dispatched or unboxed is not a guaranteed refund.
• If the original packaging, laptop, charger, and welcome-kit items are unused and complete, you may request a return within 48 hours of delivery. Approval is at CodeMasti’s discretion and may include a restocking or reverse-logistics charge.
• T-shirt size exchanges are considered only if the T-shirt is unused and you request a change within 7 days of delivery, subject to size stock. We do not refund the full kit for a size preference.

3. Damage, shortage, or dead-on-arrival (DOA)

• Report transit damage, missing items, or a device that does not power on within 48 hours of delivery, with photos or a short video and your order ID.
• Do not discard packaging until the case is closed.
• After CodeMasti verifies the issue, we will offer a repair path (usually manufacturer warranty), a replacement of the affected item, or a refund — not all three. Do not assume a replacement until we confirm it in writing.
• Physical damage after delivery, liquid damage, missing accessories not reported promptly, or use that is inconsistent with a DOA claim may not qualify.

4. How refunds are paid

• Approved refunds go back to the original payment method used at PhonePe checkout.
• Bank or UPI timelines vary. We initiate the refund after the return (if any) is received and inspected.
• Payment-gateway charges billed by third parties may not be recoverable.
• We do not offer cash refunds or store credit for kit orders unless we agree in writing.

5. What is not refundable

• Course / batch / CST / admission fees paid on a separate transaction.
• Kits that were used, damaged by the student or parent, or returned incomplete.
• Welcome-kit items requested as a standalone refund while you keep the laptop (or the reverse), except where we confirm a partial solution for a verified defect.
• Orders placed with an incorrect size, address, or student detail if you did not correct them before dispatch.

6. How to raise a request

WhatsApp or call us with: order ID, parent name, what went wrong, and photos. We log the request against your Learning Kit order and update status from processing through refund or replacement.