Warranty

Hardware warranty for the laptop in the Learning Kit is provided by the manufacturer (HP or Apple), not as an extra CodeMasti repair contract. Welcome-kit accessories are covered only as described below.

1. Manufacturer warranty (laptop)

• HP Developer Kit: the laptop is covered by HP’s standard manufacturer warranty for that model, according to HP’s terms, duration, and service process.
• MacBook Premium Kit: Apple MacBook Air is covered by Apple’s limited warranty (typically one year from Apple, unless Apple states otherwise for that unit) and any AppleCare you buy separately from Apple.
• CodeMasti does not extend, shorten, or replace the manufacturer warranty. Serial numbers recorded at QC help you start a brand support case.
• Warranty registration, service centres, on-site vs carry-in repair, and parts availability are controlled by HP or Apple.

2. What manufacturer warranty usually does not cover

• Accidental damage, drops, cracks, liquid or moisture damage, and unauthorised repairs.
• Consumables and normal wear.
• Issues caused by software you install, or by using the device outside the manufacturer’s guidelines.
• A separate accidental-damage or extended plan from the brand, unless you purchased that plan yourself.

3. Welcome kit items

• Backpack, T-shirt, bottle, diary, pen, stickers, welcome card, and packaging are complimentary kit contents, not independently warranted electronics.
• Manufacturing defects reported within 7 days of delivery (for example a broken zipper on an unused backpack) may be replaced if stock is available.
• Wear, washing issues, lost items, or damage from use are not covered.

4. CodeMasti support

• We help you confirm order status, tracking, kit contents, and how the device is used in CodeMasti classes.
• We can share the recorded serial number and invoice details from your order so you can contact HP or Apple.
• We do not operate a hardware repair workshop and do not promise turnaround times for brand service.
• Classroom software guidance is educational support. It is not a guarantee that every tool runs identically on Windows and macOS.

5. Dead-on-arrival

If the laptop does not power on or has a clear manufacturing defect on arrival, follow the Return / Refund Policy (report within 48 hours). After verification we will coordinate replacement or a manufacturer service path. Do not attempt unauthorised repairs if you want the brand warranty to remain valid.